Virtual KCC is a Multimedia Tele-conferencing solution based on the open standard platform. It has a built-in multimedia High Definition Virtual Tele-presence (HDVT) engine which will deliver the high definition multi-media Tele-conferencing solution in one-to-many, many-to-many environments. It also supports low bandwidth solution through web and extends up to high bandwidth networking environment such as Internet.

It enables real-time multimedia conferencing over MPLS, VPN, VSAT, Wi-Fi, Wi-MAX using multicast and unicast technologies with synchronous multi-media interaction with multi-locations with collaborative tools and also it supports 3G, S-DMB, T-DMB technologies for futuristic communications.

Virtual Knowledge call centre empowers the organization and ensure seamless communication among its entities across different geographies to maximize its performance and profit with affordable implementation and quality of service through multimedia technological convergence.

• Affordable, Multi-location
• Simple and unique multimedia collaborative
• Conferencing experience

Transforming the existing call centers (voice and data) into a knowledge call centre through IP based Voice, video audio, data, yes it is multimedia call centre.

Virtual Reality studies with collaborative design and development studies, assembly and disassembly studies and 3D model- digital prototype assembly studies.

Stock exchange trading training can be imparted, trade- buying and selling and sharing the interactions

Teachers training, sharing the teaching practices, knowledge sharing for teaching and pedagogical training

Human resource recruitment, HR consultations and counseling and campus interviews

Mobile conferencing through 3G

Software based Multimedia Tele-conferencing with multi-locations in a distributed environment

Collaborative interaction and brainstorming sessions for Schools, Educational institutions and Universities

Engineering institutions for collaborative design to manufacture studies and brainstorming sessions.

Virtual collaborative education for faculty to student and student-to-student collaboration will empower the learning process in a distance education mode.

Medical institution for clinical research, pre and postoperative surgery interactions with multiple experts located in different geographies.

Management Institutions for collaborative business development discussions, management and leadership conclaves and discussing the case studies.

R & D organizations for collaborative research and development and knowledge sharing.

Corporate conferencing for managing the corporate and facilitating transparent corporate governance through board meetings, corporate training, sharing the best practices among its various business units, project management, review mechanism and online and mid course correction in resolving the business issues.

Government institutions, which will enable the Government leaders to interact with the executives and police officers, Executives to interact with government officials, till the panchayat leaders.

Enhanced judicial trials over the conventional video conferencing which will empower the judicial officers till judges to facilitate the e-governance and file related work for managing and administering the judicial functions

Rural areas healthcare services provided by Tele-Medicine and Tele-Health programs

Tele-Agriculture to aid and advice the farmers and fishermen folk for enhancing the productivity.

Tele-self-Help Group training and interaction to empower the women, unemployed youth for attending the skill development training, marketing, business development.

Virtual KCC is an integrated multimedia collaborative conferencing and virtual knowledge call centre solution. This enables the pool of experts at the nodal centre or call center to initiate multiple conferencing session with other participants located in different geographical locations.

This will enable remote users or group at any campus spread across different locations can interact; collaborate with the subject experts as a one stop center for any assistance through multimedia virtual conferencing solution

The key features are

1. Users at any campus can interact collaborate with expert or professional sitting in the Virtual knowledge call center to get assistance or its group of users connected through Internet /Leased line/VSAT/Wi-Max etc.,

2. Subject's experts can guide the users in their learning process and clarify the doubts, suggest and resolve the problems and provide the solution

3. Expert-User interaction in a collaborative environment enhances the quality of learning and enriches the education, skill development, training, guidance, instructions and discussions.

4. Two-way interaction through audio, video and collaborative tools helps simultaneously interact with multiple remote users (2,4,6,8,16,32 etc.) based on the screen size and keep connecting the other users in sequence and it depends on its bandwidth.

5. Depends upon the bandwidth, the expert from the nodal call centre can "connect with many users" and it is configurable to connect more than 30 to 50 users at time but with small windows due to space constraints in a desktop window.

6. URL referencing to the remote users so that any demonstrations can be held, live website sharing is animated content may be pushed to the remote clients concept and mechanisms of certain system, products and software.

7. Provides shared whiteboard facility to draw and illustrate using the freehand tools.

8. Desktop sharing will help the remote users to learn the subject, content, and training from the nodal call centre.

9. VOIP calls to the selected users and VOIP phones may be connected thus reducing the telephone calls and associated costs.

10. Facility to send SMS through Mobile Gateway to any users on the fly.

11. File transfer to the selected users and share the files.

12. Forwarding of queries from one expert to other to resolve the same speedily.

Target segments:

• Government sector for G2G,G2C,G2E domains.


• Public & private sector, SME for B2B,E2E domains.


• Educational and Research institutions.


• Judicial institution for justice delivery system & e-judiciary initiatives.


• Healthcare institutions.


• Rural development institutions.


• Corporate, business and industrial sectors.